Shipping policy

SHIPPING POLICY

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next available business day.

Shipping within Canada

Shipping costs are calculated at checkout based on the items in your order and the delivery destination.

Delivery times vary depending on your location and the shipping service selected. Estimated delivery times shown at checkout begin after your order has been processed.

Please note that larger or heavier items, including mugs, may have higher shipping costs due to their weight and packaging requirements.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been shipped.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Lost or Damaged Orders

If your order arrives damaged, please contact us at CIHsens@gmail.com and include your order number and photos of the item and packaging.

If your shipment appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate.

Questions

For questions regarding shipping or your order, please contact us at CIHsens@gmail.com.