Shipping policy

SHIPPING POLICY

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next available business day.

Shipping within Canada

Shipping costs are calculated at checkout based on the items in your order and the delivery destination.

Delivery times vary depending on your location and the shipping service selected. Estimated delivery times shown at checkout begin after your order has been processed.

Please note that larger or heavier items, including mugs, may have higher shipping costs due to their weight and packaging requirements.

Order Tracking

When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been shipped.

Lost or Missing Packages

All orders shipped with tracking can be followed using the tracking information provided with your shipping confirmation.

If your package appears to be delayed or lost in transit, please contact us and we'll work with the shipping carrier to help locate it.

If tracking shows that your package has been delivered to the address provided at checkout, please first check with household members, neighbours, building management or the shipping carrier. Coming In Hot Merch is not responsible for packages that are lost or stolen after confirmed delivery.

If a package is confirmed lost by the shipping carrier, please contact us and we'll work with you to find a solution.

Make sure your shipping address is correct before completing your order. We cannot guarantee replacement or reimbursement for orders shipped to an incorrect address provided at checkout.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

 

Questions

For questions regarding shipping or your order, please contact us at CIHsens@gmail.com.