Refund policy

ETURN AND REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at CIHsens@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at CIHsens@gmail.com.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If an item arrives damaged, please include photos of the item and packaging when contacting us. For approved damaged, defective, or incorrect orders, we will cover the cost of replacement or return shipping where applicable.

EXCEPTIONS / NON-RETURNABLE ITEMS

We cannot accept returns on items that have been worn, used, washed, or damaged after delivery.

Personalized or custom-made products, gift cards, and final-sale items are also non-returnable.

Please contact us at CIHsens@gmail.com if you have questions about a specific item.

EXCHANGES

If you need a different size or item, contact us at CIHsens@gmail.com. Exchanges are subject to product availability.

Customers are responsible for shipping costs associated with an exchange unless the original item was damaged, defective, or incorrect.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at CIHsens@gmail.com.